Return & Cancel

 

This Website is the official website of YESPHONE21.com Afraz Enterprises

How can I cancel my order on YESPHONE21?

Contact the customer support by any method present in the “Support Center” tab. Provide your details to the customer support executive, give the reason behind the Cancel  and surely the customer support executive will help you initiating a return.You will be notified through “e-Mail” and “SMS”. After successfully Cancel initiation.

You can cancel your order before it has been confirmed by the YESPHONE21 
We’ll refund the full amount you’ve paid for such a cancellation.

How will I get my refund when I cancel an order?

Once your order has been cancelled, it will take 2-3 business days for your refund to be processed and the amount to be transferred back to the source account. In the case of certain public sector banks, it can take up to 5-7 working days.

How can I initiate a return?

It’s simpler than you think. Here’s how:

Contact the customer support by any method present in the “Support Center” tab. Provide your details to the customer support executive, give the reason behind the return and surely the customer support executive will help you initiating a return.You will be notified through “e-Mail” and “SMS”. After successfully return initiation.

What is the time-period within which I can return a product?

Initiate the return within 5 days of receiving the product. We can’t accept return requests after that, and we’d hate to let you down. You can return the product within 5 days only in case of product received defective, damaged or not working when reviewed. In case of post usage defect, manufacturer warranty can be claimed through their authorized service center for assistance/fixing the product.

How should I pack my product for the return?

There are a few steps you’ll have to follow: • Attach the ‘Returns Form’ and other document which you will get in your e-Mail after successful return initiation. • Enclose the form along with the product(s), in their original condition, as part of the return package. Remember, we can’t refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful.

Can I get a replacement for the product I’ve ordered?

Unfortunately, we can’t replace products that you’ve already ordered. On the bright side, you can request a return by getting in touch with our customer support and place a separate order for the new product(s) you want to order. We’ll help you along the way.

What is the pick-up process for the return of a product?

Once you’ve made a return request with us, it generally takes about 24-48 hours to process your return request. If your request is accepted, a pick-up will be arranged in 2-3 days, depending on your location.

Can I cancel my return request and choose to keep the product?

Sorry, but you can’t ‘cancel’ a return request you’ve already made. Here’s what you can do – Contact the customer support and give information regarding the product and tell them you want to keep the product.  You can drop a e-Mail also regarding this and mention everything about your product and make it clear that you’d like to keep the product. That’s all it takes.

Within how many days can I initiate a return?

You have received the product and you are not satisfied what you got. You don’t have to worry, you have 5 days to initiate the return.Remember you have to initiate return within 5 three days from the date of receiving the product.

What is the mode of payment for refunds?

We will refund the amount to the account you used to place the original order. We work on the double to make this happen quickly. Once an order has been cancelled or a return has been received, we try and get the refund to you in around 1-2 business days.

Can I change the mode of payment for my refund?

Sorry to say this, but no. You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order.

How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 1-2 working days, depending on your bank of transaction.

There are numerous ways to reach Customer Support. Please see the “Contact Us” tab

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