WHICH LOCATIONS DO YOU DELIVER TO?
There is no restriction on location, We can deliver the product globally any where Worldwide.
WHAT ARE YOUR DELIVERY TIMES?
Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.
HOW LONG WOULD IT TAKE FOR ME TO RECEIVE MY ORDER?
We would make every effort to deliver your order within 3-4 business days.Please note that , We are not responsible for the product being lost or damaged after receiving. We will try our best to notify customers of the delay and estimated delivery date in such situations.
DO YOU OFFER FREE SHIPPING?
Yes, we do free shipping Worldwide
IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?
No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.
WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
All packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.
If you find that the product in the box is tampered or missing when you open the package, please contact Customer Service at within 24 hours of receiving the shipment.
ARE IN-TRANSIT PRODUCTS INSURED?
All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Customer Service.
CAN I MODIFY MY DELIVERY ADDRESS?
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.
WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
Please contact our delivery partners or customer service to get help on such issues.
WHO IS YOUR DELIVERY PARTNER?
We partner with Dtdc ,for deliveries Worldwide.
HOW CAN I TRACK MY ORDER AND CONTACT THE COURIER IF I HAVE A COMPLAINT OR INQUIRIES?
TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the Dtdc tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Click Track and Trace
Our delivery partners’ contact information can be found on their websites.
HOW CAN I CONTACT YESPHONE21 IF I HAVE ANY QUESTIONS?
There are numerous ways to reach Customer Support. Please see the “Contact Us” tab.